Frequently Asked Questions

How can I launch an enquiry?
To enquire about our products, please fill out our Enquiry Form available on our website. We will get back to you with the information you need.

How can I place an order?
Placing an order is simple! Add items to your basket, follow the instructions, and review prices, including shipping costs, during the checkout process. For any difficulties, feel free to contact us for assistance.

Can I check the products personally?
Yes, you can. Our Sales Shop is located at L24 Rivonia Central, Oriental City Rivonia, Corner Rivonia Boulevard and 9th Ave, Rivonia, Sandton, 2128. Please arrange an appointment in advance, as our agents may not always be present on-site.

Where do you deliver?
We deliver throughout South Africa. If we encounter issues with delivering to your specific postcode, we will contact you to find a suitable solution. We are continuously working on better shipping options to reach more areas.

Can I collect the goods?
Yes, collection is possible. Arrange an appointment with us by email or phone. Our address is L24 Rivonia Central, Oriental City Rivonia, Corner Rivonia Boulevard and 9th Ave, Rivonia, Sandton, 2128. Contact us if you have any questions.

How can I pay?
We offer multiple payment options: credit card via our website, PayPal, bank deposit, and quick payment methods like Google Pay and Apple Pay.

What if something is wrong with the products?
If you encounter any issues with your goods, contact us immediately. We will send a replacement item free of charge or provide a refund as soon as possible.

Can I order just one piece?
Yes, most of our products can be ordered individually.

How can I get a discount?
We offer quantity discounts. Check our discount chart on the website. Discounts are applied based on the total order in your basket, allowing for mixed orders.

What is safety cut?
Our boxes feature safety cuts on the edges to prevent finger cuts during packaging. This design ensures safer handling, avoiding sharp edges.

Why does some packaging use double seal tape?
Double seal tape allows customers to return products using the same box, making it reusable and reducing waste. This feature helps accommodate returns due to change of mind.

How long does it take to get my order?
Orders in the Sydney region typically arrive within 2-3 working days. In Melbourne, Brisbane, Perth, and Adelaide, delivery takes 4-6 days, while other areas may take up to 6-8 days. We are continually working to improve delivery times.

How can I redeem my discount code?
To use a discount code, apply it at checkout if it’s the only discount. If combining with bulk discounts, enter the code on the cart page. Discounts will be applied based on the total purchase.

For further assistance, please contact us at info@shopperbagprinting.co.za or call us at +27834208740.